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Privacy Policy

Last updated: August 7, 2026

Information Collection

We collect information that you provide directly to us when you submit consultation requests through our website. This includes your name, email address, selected service category, and any project details you choose to share.

We also collect technical information automatically when you visit our website, including IP addresses, browser type, device information, and pages visited. This data helps us understand how visitors interact with our site and improve user experience.

Purpose of Data Collection

Personal information is collected for the following purposes:

  • Responding to service inquiries and consultation requests
  • Providing project quotations and engineering assessments
  • Communicating about project timelines and specifications
  • Improving website functionality and user experience
  • Complying with legal and regulatory requirements

Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

Access to personal information is restricted to authorized personnel who require this information to fulfill their professional responsibilities.

Data Retention

We retain consultation request data for a period of three years from the date of submission or until you request deletion. Project-related communications are retained for the duration of the project engagement plus seven years to comply with Australian construction industry record-keeping requirements.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. Information may be shared with:

  • Engineering consultants working on your specific project
  • Installation contractors performing work under our direction
  • Legal or regulatory authorities when required by law

Any third parties who receive your information are contractually obligated to maintain confidentiality and use the data only for the specified purpose.

Cookies and Tracking

Our website uses cookies to maintain session state and remember your cookie consent preferences. We do not use third-party advertising cookies or tracking pixels. For detailed information about our cookie practices, please review our Cookies Policy.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal retention requirements
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Contact for Privacy Matters

For questions about this privacy policy or to exercise your privacy rights, contact us at [email protected] with "Privacy Request" in the subject line.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email to active clients and posted on this page with an updated effective date.

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